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0000083767 |
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20131027093000.0 |
| 008 |
130603s2013 my eng |
| 020 |
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|a 9789670468211 (paperback : alk. paper)
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| 050 |
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|a HD62.15
|b .R67 2013
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|a HD62.15
|b .R67 2013
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|a Rosmaini Tasmin ,
|e author
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1 |
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|a Total quality management
|c Rosmaini Tasmin
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| 260 |
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|a Batu Pahat, Johor, Malaysia :
|b Penerbit UTHM ,
|c c2013
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| 300 |
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|a xvii, 406 p. :
|b ill. ;
|c 23 cm.
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| 504 |
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|a Includes bibliographical references (p. 391-396) and index
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|a 1. History of quality -- 2. Seven quality controls tools -- 3. The statistical processcontrol -- 4. Continuous process improvement -- 5. Teamwork and empowerment -- 6. Customer and customer satisfaction -- 7. ISO 9000 -- 8. ISO 14000 -- 9. Total quality management -- 10. TQM case studies -- 11. Quality function deployment -- 12. Benchmarking
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| 650 |
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|a Total quality management
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| 999 |
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|a 1000158814
|b Book
|c OPEN SHELF (30 DAYS)
|e Gong Badak Campus
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