Service operations management : improving service delivery
| Main Authors: | , , |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Essex, England :
Pearson ,
c2012
|
| Edition: | 4th ed |
| Subjects: |
Table of Contents:
- 1. Introduction
- 2. Frame
- 3. Connect
- 4. Deliver
- 5. Improve
- 6. Implement