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130530s2012 enk eng |
| 020 |
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|a 0273740482 (paperback : alk. paper)
|
| 020 |
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|a 9780273740483 (paperback : alk. paper)
|
| 050 |
0 |
0 |
|a HD9980.5
|b .J64 2012
|
| 090 |
0 |
0 |
|a HD9980.5
|b .J64 2012
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| 100 |
1 |
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|a Johnston, Robert
|d 1953-
|e author
|
| 245 |
1 |
0 |
|a Service operations management
|b improving service delivery
|c Robert Johnston, Graham Clark, and Michael Shulver
|
| 250 |
|
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|a 4th ed
|
| 260 |
|
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|a Essex, England
|b Pearson
|c c2012
|
| 300 |
|
|
|a xxii, 462 p.
|b ill. (chiefly col.)
|c 27 cm
|
| 650 |
|
0 |
|a Service industries
|x Management
|
| 700 |
1 |
|
|a Clark, Graham
|e author
|
| 700 |
1 |
|
|a Shulver, Michael
|e author
|
| 999 |
|
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|a 1000158000
|b Book
|c OPEN SHELF (30 DAYS)
|e Gong Badak Campus
|