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20180716093000.0 |
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130530s2012 enk eng |
| 020 |
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|a 0273740482 (paperback : alk. paper)
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| 020 |
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|a 9780273740483 (paperback : alk. paper)
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| 050 |
0 |
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|a HD9980.5
|b .J64 2012
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| 090 |
0 |
0 |
|a HD9980.5
|b .J64 2012
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| 100 |
1 |
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|a Johnston, Robert ,
|d 1953- ,
|e author
|
| 245 |
1 |
0 |
|a Service operations management :
|b improving service delivery
|c Robert Johnston, Graham Clark, and Michael Shulver
|
| 250 |
|
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|a 4th ed
|
| 260 |
|
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|a Essex, England :
|b Pearson ,
|c c2012
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| 300 |
|
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|a xxii, 462 p. :
|b ill. (chiefly col.) ;
|c 27 cm.
|
| 504 |
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|a Includes bibliographical references and index
|
| 505 |
0 |
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|a 1. Introduction -- 2. Frame -- 3. Connect -- 4. Deliver -- 5. Improve -- 6. Implement
|
| 650 |
|
0 |
|a Service industries
|x Management
|
| 700 |
1 |
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|a Clark, Graham ,
|e author
|
| 700 |
1 |
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|a Shulver, Michael ,
|e author
|
| 999 |
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|a 1000158000
|b Book
|c OPEN SHELF (30 DAYS)
|e Gong Badak Campus
|