Service operations management : improving service delivery
| Main Authors: | , , |
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| Format: | Book |
| Language: | English |
| Published: |
Essex, England :
Pearson ,
c2012
|
| Edition: | 4th ed |
| Subjects: |
| Physical Description: | xxii, 462 p. : ill. (chiefly col.) ; 27 cm. |
|---|---|
| Bibliography: | Includes bibliographical references and index |
| ISBN: | 0273740482 (paperback : alk. paper) 9780273740483 (paperback : alk. paper) |