APA (7th ed.) Citation

Johnston, R. ., Clark, G., & Shulver, M. (2012). Service operations management: Improving service delivery (4th ed.). Pearson.

Chicago Style (17th ed.) Citation

Johnston, Robert , Graham Clark, and Michael Shulver. Service Operations Management: Improving Service Delivery. 4th ed. Essex, England: Pearson, 2012.

MLA (9th ed.) Citation

Johnston, Robert , et al. Service Operations Management: Improving Service Delivery. 4th ed. Pearson, 2012.