http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
Improve your communication skills, revised second edition [
1 online resource (viii, 200 p.) : ill.
Shows you how to improve your conversations and build rapport with colleagues, hold interviews and staff appraisals, learn the skills of persuasion, give effective presentations, write emails, letters and reports and write for the web
1. What is communication? -- 2. How conversations work -- 3. Seven ways to improve your conversations -- 4. The skills of enquiry -- 5. The skills of persuasion -- 6. Interviews : holding a formal conversation -- 7. Making a presentation -- 8. Putting it in writing -- 9. Networking : the new conversation