How to be assertive in any situation

Bibliographic Details
Main Authors: Hadfield, Sue (Author), Hasson, Gill (Author)
Format: Book
Language:English
Published: Harlow, England : Prentice Hall Life , c2010
Subjects:
Table of Contents:
  • 1. What does it mean to be assertive?
  • 2. Feel good about yourself and make others feel good too
  • 3. Say what you want and what you don't want
  • 4. How to deal with other people's expectations and demands
  • 5. How to be assertive with your family
  • 6. How to be assertive with your friends
  • 7. How to be assertive at work
  • 8. How to get good service
  • 9. How to be assertive at interviews
  • 10. How to make assertive decisions