http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
1. Communication today -- 2. Document design and graphic communication -- 3. Doing and using research -- 4. Letters, emails and memos -- 5. Reports and proposals -- 6. Online writing -- 7. Academic writing: the essay -- 8. Nonverbal communication -- 9. Interpersonal skills 1:emotional intelligence, self-talk and assertiveness -- 10. Interpersonal skills 2:listening, questioning and feedback -- 11. Oral communication -- 12. Argument: logic, persuasion and influence -- 13. Negotiation skills -- 14. Conflict management -- 15. Intercultural communication -- 16. Organisational communication -- 17. Public communication -- 18. Team communication -- 19. Communicating in meetings -- 20. Employment communication -- 21. Social media
Includes bibliographical references and index