Brilliant communication skills : what the best communicators know, do and say
| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
Harlow, England ; New York :
Pearson ,
c2012
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| Series: | Always Learning
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| Subjects: |
Table of Contents:
- 1. What is communication? Knowing your communication style
- 2. Confident communication
- 3. Active listening and skilful questioning
- 4. Reading between the lines: feelings, emotions and attitudes
- 5. What to say, how to say it
- 6. Put it in writing
- 7. Putting it into practice
- 8. Difficult communication situations