Brilliant communication skills : what the best communicators know, do and say - Hasson, Gill (Harlow, England ; New York : Pearson, 2012)
1. What is communication? Knowing your communication style -- 2. Confident communication -- 3. Active listening and skilful questioning -- 4. Reading between the lines: feelings, emotions and attitudes -- 5. What to say, how to say it -- 6. Put it in writing -- 7. Putting it into practice -- 8. Difficult communication situations
Includes bibliographical references (p. [171]) and index
Keywords: Business communication; Interpersonal communication