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20121011.0 |
| 008 |
120501s2012 enk eng |
| 020 |
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|a 0273761749 (paperback : alk. paper)
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| 020 |
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|a 9780273761747 (paperback : alk. paper)
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| 050 |
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|a P94.7
|b .H37 2012
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| 090 |
0 |
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|a P94.7
|b .H37 2012
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| 100 |
1 |
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|a Hasson, Gill ,
|e author
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| 245 |
1 |
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|a Brilliant communication skills :
|b what the best communicators know, do and say
|c Gill Hasson
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| 246 |
3 |
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|a Communication skills
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| 260 |
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|a Harlow, England ;
|a New York :
|b Pearson ,
|c c2012
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| 300 |
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|a xi, 178 p. ;
|c 22 cm.
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| 490 |
1 |
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|a Always Learning
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| 504 |
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|a Includes bibliographical references (p. [171]) and index
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| 505 |
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|a 1. What is communication? Knowing your communication style -- 2. Confident communication -- 3. Active listening and skilful questioning -- 4. Reading between the lines: feelings, emotions and attitudes -- 5. What to say, how to say it -- 6. Put it in writing -- 7. Putting it into practice -- 8. Difficult communication situations
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| 650 |
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|a Business communication
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| 650 |
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0 |
|a Interpersonal communication
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| 999 |
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|a 1000147583
|b Book
|c OPEN SHELF (30 DAYS)
|e Gong Badak Campus
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