Social media, crisis communication, and emergency management : leveraging Web 2.0 technologies - White, Connie M. (Boca Raton, Florida : CRC Press, 2012)
1. Why social media? -- 2. Designing social media sites for emergency management : back to basics -- 3. Social sites for group support : Facebook -- 4. Twitter and microblogging : the basics -- 5. Design strategies : twitter for teams and information exchange -- 6. Collaboration and documentation -- 7. Visuals, mapping, and disaster management systems -- 8. Free and open source software : the building blocks of customization -- 9. Testing the system : knowing when to use or not use social media
Includes bibliographical references (p. 291-294) and index
Keywords: Facebook (Electronic resource); Twitter; Emergency management; Online social networks; Social media