Customer relationship management

QR Code

Customer relationship management

Bibliographic Details
Main Authors:	Makkar, Urvashi (Author), Makkar, Harinder Kumar (Author)
Format:	Book
Language:	English
Published:	New Delhi, India : Tata McGraw-hill , c2012
Subjects:	Customer relations > Management

Similar Items

Customer relationship management : concepts and tools
by: Buttle, Francis
Published: (2004)

Customer relationship management : a strategic imperative in the world of business
by: Brown, Stanley A. , 1946-
Published: (2000)

Principles of customer relationship management
by: Baran, Roger Joseph , 1945-, et al.
Published: (2008)

Managing customer relationships : a strategic framework
by: Peppers, Don, et al.
Published: (2004)

Customers as partners : building relationships that last
by: Bell, Chip R.
Published: (1996)

Successful customer relationship marketing new thinking, new strategies, new tools for getting closer to your customers
by: Foss, Bryan, et al.
Published: (2001)

Customer experience : future trends and insights
by: Shaw, Colin , 1958-, et al.
Published: (2010)

Customer relationship management : strategic approaches in digital era
by: Santos, Joao Heitor de Avila

Customer marketing how to improve the profitability of your customer base
by: Curry, Jay 1939-
Published: (1998)

How to turn customer service into customer sales
by: Katz, Bernard
Published: (1988)

Calming upset customers
by: Morgan, Rebecca L.
Published: (1989)

Customer relations & rapport
by: Forde, John E.
Published: (2002)

Successful customer service
by: Rowson, Pauline
Published: (2010)

Effective customer care
by: Wellington, Patricia
Published: (2010)

How to win and keep customers
by: LeBoeuf, Michael
Published: (1987)

Are your customers being served? how to boost profits by delivering exceptional customer service
by: Rowson, Pauline
Published: (2007)

Kaizen strategies for customer care : how to create a powerful customer-care program - and make it work
by: Wellington, Patricia
Published: (1995)

Customer service reinvented : language of the soul
by: Siti Hawa Mohd. Datin Hjh
Published: (2020)

Harvard business review on increasing customer loyalty
Published: (2011)

How to win customers and keep them for life
by: LeBoeuf, Michael
Published: (1987)

Strategic customer care : an evolutionary approach to increasing customer value and profitability
by: Brown, Stanley A. , 1946-
Published: (1999)

How to manage customer service
by: Katz, Bernard
Published: (1987)

Listening to the voice of the customer : 16 steps to a successful customer satisfaction measurement program
by: Anton, Jon
Published: (1997)

Unlocking the customer value chain : how decoupling drives consumer disruption
by: Teixeira, Thales S., et al.
Published: (2019)

Handbook of CRM : achieving excellence in customer management
by: Payne, Adrian
Published: (2006)

Measuring customer service effectiveness
by: Cook, Sarah , 1955-
Published: (2004)

Customer visits building a better market focus
by: McQuarrie, Edward F.
Published: (1993)

Incredible customer
by: Freemantle, David
Published: (1993)

Brand rituals [ how successful brands bond with customers for life
by: Raj, Zain
Published: (2012)

Monitoring, measuring, and managing customer service
by: Goodman, Gary S.
Published: (2000)

Relationship marketing : bringing quality, customer service, and marketing together
by: Christopher, Martin, et al.
Published: (1991)

101 activities for delivering knock your socks off service [electronic resource]
by: Thomas, Ann , 1951-, et al.
Published: (2009)

Customer service : skills for success
by: Lucas, Robert W.
Published: (2009)

The big book of customer service training games : quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers
by: Carlaw, Peggy, et al.
Published: (1999)

The mediating role of customer satisfaction in the relationship between corporate social responsibility, corporate image and customer loyalty
by: Mkheimer, Ibrahim Mohammad

Reorganize for resilience : putting customers at the center of your business
by: Gulati, Ranjay
Published: (2009)

Best practices in customer service
by: Woods, John A., et al.
Published: (1999)

Customer service renaissance : lessons from the banking wars
by: Grubbs, M. Ray, et al.
Published: (1991)

Keeping customers
by: Shapiro, Benson P., et al.
Published: (1993)

Customer first : a strategy for quality service
by: Walker, Denis
Published: (1990)