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00000cam a2200000 7i4500 |
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120531s2012 ii eng |
| 020 |
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|a 0071333312 (paperback : alk. paper)
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| 020 |
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|a 9780071333313 (paperback : alk. paper)
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| 050 |
0 |
0 |
|a HF5415.5
|b .M35 2012
|
| 090 |
0 |
0 |
|a HF5415.5
|b .M35 2012
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| 100 |
1 |
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|a Makkar, Urvashi
|e author
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| 245 |
0 |
0 |
|a Customer relationship management
|c Urvashi Makkar, Harinder Kumar Makkar
|
| 246 |
3 |
0 |
|a CRM : customer relationship management
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| 260 |
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|a New Delhi, India
|b Tata McGraw-hill
|c c2012
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| 300 |
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|a xvii, 274 p.
|b ill.
|c 25 cm
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| 650 |
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0 |
|a Customer relations
|x Management
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| 700 |
1 |
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|a Makkar, Harinder Kumar
|e author
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| 999 |
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|a 1000147640
|b Book
|c OPEN SHELF (30 DAYS)
|e Gong Badak Campus
|