Globalization, communication and the workplace : talking across the world
A linguistic analysis of global developments in Information Technology Enabled Services as industry adopts less face-to-face interaction
| Main Authors: | , |
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| Format: | Book |
| Language: | English |
| Published: |
New York :
Continuum ,
c2012
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| Subjects: |
Table of Contents:
- 1. Current issues in English communication in the globalized workplace
- 2. Managing the telephone relationship with the customer : interpersonal complexity
- 3. Language, culture and training in the globalized workplace
- 4. Communication skills : assessment and its uses
- 5. Beyond the workplace : social implications