Globalization, communication and the workplace : talking across the world

A linguistic analysis of global developments in Information Technology Enabled Services as industry adopts less face-to-face interaction

Bibliographic Details
Main Authors: Forey, Gail , 1961- (Author), Lockwood, Jane , 1932- (Author)
Format: Book
Language:English
Published: New York : Continuum , c2012
Subjects:

MARC

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020 |a 0826446078 (hardback : alk. paper) 
020 |a 1441105352 (e-book (pdf)) 
020 |a 1441107673 (paperback : alk. paper) 
020 |a 9780826446077 (hardback : alk. paper) 
020 |a 9781441105356 (e-book (pdf)) 
020 |a 9781441107671 (paperback : alk. paper) 
050 0 0 |a HF5718   |b .G56 2012 
090 0 0 |a HF5718   |b .G56 2012 
245 0 0 |a Globalization, communication and the workplace :   |b talking across the world   |c edited by Gail Forey and Jane Lockwood 
260 |a New York :   |b Continuum ,   |c c2012 
300 |a ix, 278 p. :   |b ill. ;   |c 23 cm. 
504 |a Includes bibliographical references and index 
505 0 |a 1. Current issues in English communication in the globalized workplace -- 2. Managing the telephone relationship with the customer : interpersonal complexity -- 3. Language, culture and training in the globalized workplace -- 4. Communication skills : assessment and its uses -- 5. Beyond the workplace : social implications 
520 |a A linguistic analysis of global developments in Information Technology Enabled Services as industry adopts less face-to-face interaction 
650 0 |a Business communication 
650 0 |a Globalization 
650 0 |a Information technology 
700 1 |a Forey, Gail ,   |d 1961- ,   |e author 
700 1 |a Lockwood, Jane ,   |d 1932- ,   |e author 
999 |a 1000148040   |b Book   |c OPEN SHELF (30 DAYS)   |e Gong Badak Campus