http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
1. Understanding business communication in today's workplace -- 2. Mastering team skills and interpersonal communication -- 3. Planning business messages -- 4. Writing business messages -- 5. Completing business messages -- 6. Crafting messages for electronic media -- 7. Writing routine and positive messages -- 8. Writing negative messages -- 9. Writing persuasive messages -- 10. Understanding and planning reports and proposals -- 11. Writing and completing reports and proposals -- 12. Developing oral and online presentations -- 13. Building careers and writing resumes -- 14. Applying and interviewing for employment
"International edition"-cover.Previous ed.: c2010
Includes bibliographical references (p. 501-514) and index