Mediation skills and techniques : a practical handbook for dispute resolution and effective communication
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| Format: | Book |
| Language: | English |
| Published: |
Petaling Jaya, Selangor, Malaysia :
Thomson Reuters Malaysia ,
c2012
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| Subjects: |
Table of Contents:
- 1. What really is the role of a mediator?
- 2. Protocol in mediation
- 3. Mediation agreement
- 4. Tips and techniques in mediating
- 5. Improving your mediation skills
- 6. Where to mediate?
- 7. Preparing for mediation
- 8. Is there any appropriate time to mediate?
- 9. The role of lawyers in mediation
- 10. The role of interpreters in mediation
- 11. Dealing with challenging situations
- 12. Getting parties to use mediation
- 13. Promoting mediation