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20130616093000.0 |
| 008 |
120509s2012 my eng |
| 020 |
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|a 9789675040955 (paperback : alk. paper)
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| 050 |
0 |
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|a d21 KF9084
|b .T36 2012
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| 090 |
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|a d21 KF9084
|b .T36 2012
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| 100 |
1 |
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|a Tan, Seumas ,
|e author
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| 245 |
1 |
0 |
|a Mediation skills and techniques :
|b a practical handbook for dispute resolution and effective communication
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| 260 |
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|a Petaling Jaya, Selangor, Malaysia :
|b Thomson Reuters Malaysia ,
|c c2012
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| 300 |
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|a xviii, 145 p. :
|b ill. ;
|c 24 cm.
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| 500 |
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|a Includes index
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| 505 |
0 |
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|a 1. What really is the role of a mediator? -- 2. Protocol in mediation -- 3. Mediation agreement -- 4. Tips and techniques in mediating -- 5. Improving your mediation skills -- 6. Where to mediate? -- 7. Preparing for mediation -- 8. Is there any appropriate time to mediate? -- 9. The role of lawyers in mediation -- 10. The role of interpreters in mediation -- 11. Dealing with challenging situations -- 12. Getting parties to use mediation -- 13. Promoting mediation
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| 650 |
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0 |
|a Dispute resolution (Law)
|z Malaysia
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| 999 |
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|a 1000147168
|b Book
|c OPEN SHELF (30 DAYS)
|e Gong Badak Campus
|