Skilled interpersonal communication : research, theory, and practice
There is a fundamental, powerful, and universal desire amongst humans to interact with others. This book introduces readers to the nature of skilled interpersonal communication and reviews the main theoretical perspectives
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| Format: | Book |
| Language: | English |
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London ; New York :
Routledge ,
c2011
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| Edition: | 5th ed |
| Subjects: |
Table of Contents:
- 1. Communicating effectively: the skills approach
- 2. A conceptual model of skilled interpersonal communication
- 3. Communicating without words: skill nonverbal behaviour
- 4. Rewarding others: the skill of reinforcing
- 5. Finding out about others: the skill of questioning
- 6. Showing understanding for other: the skill of reflecting
- 7. Paying attention to others: the skill of listening
- 8. Getting your message across: the skill of explaining
- 9. Telling others about yourself: the skill of self-disclosure
- 10. Opening and closing interactions; the skills of set induction and closure
- 11. Standing up for yourself: the skill of assertiveness
- 12. Using your influence: the skill of persuasion
- 13. Working things out together: the skill of negotiating
- 14. Working with others : skills of participating in and leading small groups
- 15. Conclusion