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120226s2011 enk eng |
| 020 |
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|a 0415432030 (hardback : alk. paper)
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|a 0415432049 (paperback : alk. paper)
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|a 9780415432030 (hardback : alk. paper)
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|a 9780415432047 (paperback : alk. paper)
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|a BF637.C45
|b H37 2011
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|a BF637.C45
|b H37 2011
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| 100 |
1 |
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|a Hargie, Owen ,
|e author
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| 245 |
1 |
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|a Skilled interpersonal communication :
|b research, theory, and practice
|c Owen Hargie
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| 250 |
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|a 5th ed
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| 260 |
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|a London ;
|a New York :
|b Routledge ,
|c c2011
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| 300 |
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|a xiv, 614 p. :
|b ill. ;
|c 26 cm.
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| 504 |
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|a Includes bibliographical references (p. 477-575) and index
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| 505 |
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|a 1. Communicating effectively: the skills approach -- 2. A conceptual model of skilled interpersonal communication -- 3. Communicating without words: skill nonverbal behaviour -- 4. Rewarding others: the skill of reinforcing -- 5. Finding out about others: the skill of questioning -- 6. Showing understanding for other: the skill of reflecting -- 7. Paying attention to others: the skill of listening -- 8. Getting your message across: the skill of explaining -- 9. Telling others about yourself: the skill of self-disclosure -- 10. Opening and closing interactions; the skills of set induction and closure -- 11. Standing up for yourself: the skill of assertiveness -- 12. Using your influence: the skill of persuasion -- 13. Working things out together: the skill of negotiating -- 14. Working with others : skills of participating in and leading small groups -- 15. Conclusion
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| 520 |
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|a There is a fundamental, powerful, and universal desire amongst humans to interact with others. This book introduces readers to the nature of skilled interpersonal communication and reviews the main theoretical perspectives
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| 650 |
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|a Interpersonal communication
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| 999 |
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|a 1000146956
|b Book
|c OPEN SHELF (30 DAYS)
|e Gong Badak Campus
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| 999 |
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|a 1000146957
|b Book
|c OPEN SHELF (30 DAYS)
|e Gong Badak Campus
|