Effective customer care
A guide to creating customer service that not only satisfies your customers and prompts orders, but also cements customer relationships and develop loyalty...and thus increase profits
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
London ; Philadelphia :
KoganPage ,
c2010
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| Series: | Creating success
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| Subjects: | |
| Online Access: | Table of contents only Contributor biographical information Publisher description |
Table of Contents:
- 1. The fundamentals of customer care
- 2. Getting to know your customer's needs and requirements
- 3. Creating the environment for customers care to flourish
- 4. Effective communication with customers and colleagues
- 5. Breaking down inter-team and inter-departmental barriers
- 6. Complaints, problem solving and quality improvement
- 7. Building long-term customer relationship