Effective customer care
A guide to creating customer service that not only satisfies your customers and prompts orders, but also cements customer relationships and develop loyalty...and thus increase profits
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
London ; Philadelphia :
KoganPage ,
c2010
|
| Series: | Creating success
|
| Subjects: | |
| Online Access: | Table of contents only Contributor biographical information Publisher description |
MARC
| LEADER | 00000cam a2200000 7i4500 | ||
|---|---|---|---|
| 001 | 0000074809 | ||
| 005 | 20111222093000.0 | ||
| 008 | 110623s2010 enk eng | ||
| 020 | |a 0749459972 (paperback : alk. paper) | ||
| 020 | |a 0749459980 (ebook) | ||
| 020 | |a 9780749459970 (paperback : alk. paper) | ||
| 020 | |a 9780749459987 (ebook) | ||
| 050 | 0 | 0 | |a HF5415.5 |b .W455 2010 |
| 090 | 0 | 0 | |a HF5415.5 |b .W455 2010 |
| 100 | 1 | |a Wellington, Patricia , |e author | |
| 245 | 1 | 0 | |a Effective customer care |c Pat Wellington |
| 260 | |a London ; |a Philadelphia : |b KoganPage , |c c2010 | ||
| 300 | |a xiv, 130 p. ; |c 22 cm. | ||
| 490 | 1 | |a Creating success | |
| 500 | |a At head of title: The Sunday Times | ||
| 505 | 0 | |a 1. The fundamentals of customer care -- 2. Getting to know your customer's needs and requirements -- 3. Creating the environment for customers care to flourish -- 4. Effective communication with customers and colleagues -- 5. Breaking down inter-team and inter-departmental barriers -- 6. Complaints, problem solving and quality improvement -- 7. Building long-term customer relationship | |
| 520 | |a A guide to creating customer service that not only satisfies your customers and prompts orders, but also cements customer relationships and develop loyalty...and thus increase profits | ||
| 650 | 0 | |a Customer relations | |
| 650 | 0 | |a Customer relations |v Case studies | |
| 650 | 0 | |a Customer services | |
| 650 | 0 | |a Customer services |v Case studies | |
| 856 | 4 | 1 | |3 Table of contents only |u http://www.loc.gov/catdir/enhancements/fy1105/2009050536-t.html |
| 856 | 4 | 2 | |3 Contributor biographical information |u http://www.loc.gov/catdir/enhancements/fy1105/2009050536-b.html |
| 856 | 4 | 2 | |3 Publisher description |u http://www.loc.gov/catdir/enhancements/fy1105/2009050536-d.html |
| 999 | |a 1000141993 |b Book |c OPEN SHELF (30 DAYS) |e Gong Badak Campus | ||