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20170608.0 |
| 008 |
110623s2010 enk eng |
| 020 |
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|a 0273734385 (paperback : alk. paper)
|
| 020 |
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|a 9780273734383 (paperback : alk. paper)
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| 050 |
0 |
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|a HF5415.5
|b .H47 2010
|
| 090 |
0 |
0 |
|a HF5415.5
|b .H47 2010
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| 100 |
1 |
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|a Heppell, M. ,
|e author
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| 245 |
1 |
0 |
|a 5 star service :
|b how to deliver exceptional customer service
|c Michael Heppell
|
| 246 |
3 |
0 |
|a Five star service
|b how to deliver exceptional customer service
|
| 250 |
|
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|a 2nd ed
|
| 260 |
|
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|a Harlow, England :
|b Prentice Hall Business ,
|c c2010
|
| 300 |
|
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|a xvii, 241 p. :
|b ill. ;
|c 22 cm.
|
| 650 |
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0 |
|a Consumer satisfaction
|
| 650 |
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0 |
|a Customer services
|x Management
|
| 999 |
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|a 1000141992
|b Book
|c OPEN SHELF (30 DAYS)
|e Gong Badak Campus
|