5 star service : how to deliver exceptional customer service
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| Format: | Book |
| Language: | English |
| Published: |
Harlow, England :
Prentice Hall Business ,
c2010
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| Edition: | 2nd ed |
| Subjects: |
| Physical Description: | xvii, 241 p. : ill. ; 22 cm. |
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| ISBN: | 0273734385 (paperback : alk. paper) 9780273734383 (paperback : alk. paper) |