APA (7th ed.) Citation

Heppell, M. (2010). 5 star service: How to deliver exceptional customer service (2nd ed.). Prentice Hall Business.

Chicago Style (17th ed.) Citation

Heppell, M. 5 Star Service: How to Deliver Exceptional Customer Service. 2nd ed. Harlow, England: Prentice Hall Business, 2010.

MLA (9th ed.) Citation

Heppell, M. 5 Star Service: How to Deliver Exceptional Customer Service. 2nd ed. Prentice Hall Business, 2010.