Improving business processes : expert solutions to everyday challenges
| Format: | Book |
|---|---|
| Language: | English |
| Published: |
Boston, Massachusetts :
Harvard Business Review Press ,
c2010
|
| Subjects: |
Table of Contents:
- 1. What are business processes?
- 2. What is business process improvement?
- 3. Plan a business process improvement
- 4. Analyze the existing business process
- 5. Redesign your business process
- 6. Acquire needed resources
- 7. Implement your redesigned business process
- 8. Continually improve your business process
- 9. Tools for improving business processes
- 10. Test yourself