Customer experience : future trends and insights

Customer experience : future trends and insights

The quality of customer experience has become more important in recent times as businesses struggle to differentiate themselves. But what are the emerging trends that businesses should focus on today? The authors explore the growing trends that progressive businesses need to understand to give thems...

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Bibliographic Details
Main Authors: Shaw, Colin , 1958- (Author), Dibeehi, Qaalfa (Author), Walden, Steven (Author)
Format: Book
Language:English
Published: Houndmills, Basingstoke, Hampshire ; New York : Palgrave Macmillan , c2010
Subjects:
Customer relations > Management

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