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00000cam a2200000 7i4500 |
| 001 |
0000074650 |
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110621s2010 enk eng |
| 020 |
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|a 0230247814 (hardback : alk. paper)
|
| 020 |
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|a 9780230247819 (hardback : alk. paper)
|
| 050 |
0 |
0 |
|a HF5415.5
|b .S53 2010
|
| 090 |
0 |
0 |
|a HF5415.5
|b .S53 2010
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| 100 |
1 |
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|a Shaw, Colin
|d 1958-
|e author
|
| 245 |
1 |
0 |
|a Customer experience
|b future trends and insights
|c Colin Shaw, Qaalfa Dibeehi, Steven Walden
|
| 260 |
|
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|a Houndmills, Basingstoke, Hampshire ;
|a New York
|b Palgrave Macmillan
|c c2010
|
| 300 |
|
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|a xvii, 199 p.
|b ill.
|c 25 cm
|
| 650 |
|
0 |
|a Customer relations
|x Management
|
| 700 |
1 |
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|a Dibeehi, Qaalfa
|e author
|
| 700 |
1 |
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|a Walden, Steven
|e author
|
| 999 |
|
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|a 1000141867
|b Book
|c OPEN SHELF (30 DAYS)
|e Gong Badak Campus
|