Customer experience future trends and insights

Bibliographic Details
Main Authors: Shaw, Colin 1958- (Author), Dibeehi, Qaalfa (Author), Walden, Steven (Author)
Format: Book
Language:English
Published: Houndmills, Basingstoke, Hampshire ; New York Palgrave Macmillan c2010
Subjects:
Description
Physical Description:xvii, 199 p. ill. 25 cm
ISBN:0230247814 (hardback : alk. paper)
9780230247819 (hardback : alk. paper)