APA (7th ed.) Citation

Shaw, C. ., Dibeehi, Q., & Walden, S. (2010). Customer experience: Future trends and insights. Palgrave Macmillan.

Chicago Style (17th ed.) Citation

Shaw, Colin , Qaalfa Dibeehi, and Steven Walden. Customer Experience: Future Trends and Insights. Houndmills, Basingstoke, Hampshire ; New York: Palgrave Macmillan, 2010.

MLA (9th ed.) Citation

Shaw, Colin , et al. Customer Experience: Future Trends and Insights. Palgrave Macmillan, 2010.