Getting it right [ advance skills for auditors

Getting It Right is set in an actual work environment with actors playing typical employee roles of auditor and auditee. The video includes comments from real auditors and auditees. The program focuses on interpersonal skills rather than the audit process and findings.There are two audit scenarios i...

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Bibliographic Details
Main Author: Campbell, Catherine (Author)
Corporate Author: Nicholas and Smith
Format: Book
Language:English
Published: Ultimo, N.S.W. : Nicholas & Smith ; [Wooster, Ohio] , [2006?]
Subjects:
Description
Summary:Getting It Right is set in an actual work environment with actors playing typical employee roles of auditor and auditee. The video includes comments from real auditors and auditees. The program focuses on interpersonal skills rather than the audit process and findings.There are two audit scenarios in the video. The first is with a difficult manager, Bill, and we see how Noel, the auditor, uses specific skills to turn the situation into a positive and constructive audit.The second scenario shows how an auditor, Lesley, deals with three different auditees and uses a range of question techniques to ensure the accuracy and effectiveness of the audit.
Item Description:"A Nicholas & Smith business improvement resource."--Container
Originally produced in 1996
Physical Description:1 videodisc (27 min.) : sd., col. ; 4 3/4 in. + CD-ROM (4 3/4 in.). CD study guide
Production Credits:produced by Nicholas & Smith ; writer/director, Catherine Campbell.
ISBN:15887900