The complete guide to knowledge management : a strategic plan to leverage your company's intellectual capital
"A straightforward guide to leveraging your company?s intellectual capital by creating a knowledge management culture The Complete Guide to Knowledge Management offers managers the tools they need to create an organizational culture that improves knowledge sharing, reuse, learning, collaboratio...
| Main Authors: | , |
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| Format: | Book |
| Language: | English |
| Published: |
Hoboken, New Jersey :
John Wiley & Sons ,
c2011
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| Subjects: | |
| Online Access: | Cover image |
Table of Contents:
- 1. The motivation toward knowledge management:combining the tactical with the strategic
- 2. Making the business case for managing intellectual capital
- 3. The importance of strategy in knowledge management
- 4. The role of culture in a successful knowledge-creating and knowledge-sharing organization
- 5. The human focus : understanding and managing knowledge workers
- 6. Managing interactions for knowledge creation and sharing
- 7. Capturing and reusing existing knowledge
- 8. The customer focus : harnessing customer knowledge through meaningful interactions
- 9. Measuring and managing the performance of proper knowledge work
- 10. Innovating for a new beginning