Assessing service quality satisfying the expectations of library customers

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Assessing service quality satisfying the expectations of library customers

Bibliographic Details
Main Authors:	Hernon, Peter (Author), Altman, Ellen (Author)
Format:	Book
Published:	Chicago American Library Association 2010
Edition:	2nd ed
Subjects:	Public services (Libraries) > Evaluation Public services (Libraries) > United States > Evaluation

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