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| LEADER |
00000cam a2200000 7i4500 |
| 001 |
0000072396 |
| 008 |
110504s2010 |
| 020 |
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|a 9780838910214
|
| 050 |
0 |
0 |
|a Z711
|b .H45 2010
|
| 090 |
0 |
0 |
|a Z711
|b .H45 2010
|
| 100 |
1 |
|
|a Hernon, Peter
|e author
|
| 245 |
1 |
0 |
|a Assessing service quality
|b satisfying the expectations of library customers
|c Peter Hernon + Ellen Altman
|
| 250 |
|
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|a 2nd ed
|
| 260 |
|
|
|a Chicago
|b American Library Association
|c 2010
|
| 300 |
|
|
|a xi, 206 p.
|b ill.
|c 28 cm
|
| 650 |
|
0 |
|a Public services (Libraries)
|x Evaluation
|
| 650 |
|
0 |
|a Public services (Libraries)
|z United States
|x Evaluation
|
| 700 |
1 |
|
|a Altman, Ellen
|e author
|
| 999 |
|
|
|a 1000139962
|b Book
|c OPEN SHELF (30 DAYS)
|e Gong Badak Campus
|