Assessing service quality : satisfying the expectations of library customers
| Main Authors: | , |
|---|---|
| Format: | Book |
| Published: |
Chicago :
American Library Association ,
2010
|
| Edition: | 2nd ed |
| Subjects: |
| Physical Description: | xi, 206 p. : ill. ; 28 cm. |
|---|---|
| Bibliography: | Includes bibliographical references and index |
| ISBN: | 9780838910214 |