Disagreements, disputes, and all-out war [ 3 simple steps for dealing with any kind of conflict
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| Format: | Book |
| Language: | English |
| Published: |
New York :
AMACOM ,
c2008
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| Subjects: | |
| Online Access: | MyiLibrary NetLibrary |
Table of Contents:
- 1. Managing conflict with the ERI model
- 2. Dealing with the emotions
- 3. Using your reason
- 4. Working with your intuition
- 5. Recognizing the reasons for a conflict
- 6. Dealing with your own angers and fears
- 7. Avoiding the responsibility trap
- 8. Overcoming conflicts through better communication
- 9. Understanding the different conflict styles
- 10. Choosing the best conflict style
- 11. Negotiating win-win solutions
- 12. Learning to deal with difficult people
- 13. Coming up with alternatives and solutions
- 14. Turning your conflicts into creative opportunities