Disagreements, disputes, and all-out war [ 3 simple steps for dealing with any kind of conflict - Scott, Gini Graham (New York : AMACOM, 2008)
1. Managing conflict with the ERI model -- 2. Dealing with the emotions -- 3. Using your reason -- 4. Working with your intuition -- 5. Recognizing the reasons for a conflict -- 6. Dealing with your own angers and fears -- 7. Avoiding the responsibility trap -- 8. Overcoming conflicts through better communication -- 9. Understanding the different conflict styles -- 10. Choosing the best conflict style -- 11. Negotiating win-win solutions -- 12. Learning to deal with difficult people -- 13. Coming up with alternatives and solutions -- 14. Turning your conflicts into creative opportunities
Description based on print version record
Includes bibliographical references and index
Keywords: Conflict (Psychology); Conflict management; Interpersonal conflict