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00000cam a2200000 7i4500 |
| 001 |
0000072199 |
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20110428.0 |
| 008 |
110413s2008 nyu eng |
| 020 |
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|a 0814409741 (electronic bk.)
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| 020 |
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|a 9780814409749 (electronic bk.)
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| 050 |
0 |
0 |
|a HD42
|b .S356 2008
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| 090 |
0 |
0 |
|a HD42
|b .S356 2008
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| 100 |
1 |
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|a Scott, Gini Graham ,
|e author
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| 245 |
1 |
0 |
|a Disagreements, disputes, and all-out war [
|h electronic resource] :
|b 3 simple steps for dealing with any kind of conflict
|c Gini Graham Scott
|
| 260 |
|
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|a New York :
|b AMACOM ,
|c c2008
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| 300 |
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|a 1 online resource (xiii, 226 p.) :
|b ill.
|
| 500 |
|
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|a Description based on print version record
|
| 504 |
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|a Includes bibliographical references and index
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| 505 |
0 |
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|a 1. Managing conflict with the ERI model -- 2. Dealing with the emotions -- 3. Using your reason -- 4. Working with your intuition -- 5. Recognizing the reasons for a conflict -- 6. Dealing with your own angers and fears -- 7. Avoiding the responsibility trap -- 8. Overcoming conflicts through better communication -- 9. Understanding the different conflict styles -- 10. Choosing the best conflict style -- 11. Negotiating win-win solutions -- 12. Learning to deal with difficult people -- 13. Coming up with alternatives and solutions -- 14. Turning your conflicts into creative opportunities
|
| 650 |
|
0 |
|a Conflict (Psychology)
|
| 650 |
|
0 |
|a Conflict management
|
| 650 |
|
0 |
|a Interpersonal conflict
|
| 856 |
4 |
0 |
|3 MyiLibrary
|u http://www.myilibrary.com?id=127144
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| 856 |
4 |
0 |
|3 NetLibrary
|u http://www.netlibrary.com/urlapi.asp?action=summary&v=1&bookid=211000
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| 999 |
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|a 1000138791
|b Electronic Resource
|c OPEN SHELF (30 DAYS)
|e Gong Badak Campus
|