Conflict management
| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
Kuala Lumpur :
SynergyMedia ,
c[2010]
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| Series: | Premium business guides
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| Subjects: |
Table of Contents:
- 1. Definition of social conflicts
- 2. Recognising conflicts
- 3. The emergence and course of conflicts
- 4. Conflicts as opportunities
- 5. Conflict prevention
- 6. Solution procedure according to degree of escalation
- 7. Conflict resolution through personality development
- 8. Conflict resolution through communication
- 9. Conflict resolution through team development
- 10. (Inter) cultural conflicts
- 11. Handling mobbing