rdf-syntax-grammar
mods:
  schema location: http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
  title info:
    title: Successful customer service
  name:
    name part: Rowson, Pauline
    role:
      role term: creator
    role:
      role term: author
  type of resource: text
  origin info:
    place:
      place term: my
    place:
      place term: Kuala Lumpur
    publisher: SynergyMedia
    date issued: c2010
    date issued: 2010
    issuance: monographic
  language:
    language term: eng
  physical description:
    form: print
    extent: 210 p. : ill. ; 22 cm.
  table of contents: 1. Creating a culture of excellent customer service -- 2. Techniques for successful customer service
  note: Pauline Rowson
  note: Includes index
  subject:
    topic: Customer relations
  subject:
    topic: Customer services
  classification: HF5415.5 .R69 2010
  identifier: 9788130915029
  record info:
    record creation date: 101201
    record change date: 20110614093000.0
    record identifier: 0000069508