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101201s2010 my eng |
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|a 9788130915029
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|a HF5415.5
|b .R69 2010
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|a HF5415.5
|b .R69 2010
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| 100 |
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|a Rowson, Pauline ,
|e author
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| 245 |
1 |
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|a Successful customer service
|c Pauline Rowson
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| 260 |
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|a Kuala Lumpur :
|b SynergyMedia ,
|c c2010
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| 300 |
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|a 210 p. :
|b ill. ;
|c 22 cm.
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| 500 |
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|a Includes index
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| 505 |
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|a 1. Creating a culture of excellent customer service -- 2. Techniques for successful customer service
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| 650 |
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|a Customer relations
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| 650 |
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|a Customer services
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| 999 |
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|a 1000135803
|b Book
|c OPEN SHELF (30 DAYS)
|e Gong Badak Campus
|