APA (7th ed.) Citation

Hoffman, K. D. (2009). Services marketing: Concepts, strategies and cases. South-Western.

Chicago Style (17th ed.) Citation

Hoffman, K. Douglas. Services Marketing: Concepts, Strategies and Cases. Australia: South-Western, 2009.

MLA (9th ed.) Citation

Hoffman, K. Douglas. Services Marketing: Concepts, Strategies and Cases. South-Western, 2009.

Warning: These citations may not always be 100% accurate.