Surviving dreaded conversations : talk through any difficult situation at work
| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
New York :
McGraw Hill ,
c2009
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| Subjects: |
Table of Contents:
- 1.From dread to said
- 2. Healthy heads, healthy hearts, healthy words
- 3. Personalities and feelings
- 4. Professional maturity
- 5. Shooting straight from the mouth
- 6. Employee to boss
- 7. Coworker to coworker
- 8. Boss to Employee
- 9. Employee to customer/client
- 10. Closure
- 11. Dreaded conversations in action