The power of business process improvement : 10 simple steps to increase effectiveness, efficiency, and adaptability
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
New York :
AMACOM, American Management Association ,
c2010
|
| Subjects: |
Table of Contents:
- 1. The roadmap: learning how to navigate
- 2. Step 1: Develop the process inventory: identifying and prioritizing the process list
- 3. Step 2: Establish the foundation: avoiding scope creep
- 4. Step 3: Draw the process map: flowcharting and documenting
- 5. Step 4 - 5: Estimate time and cost and verify the process map: introducing the process and cycle time and gaining buy-in
- 6. Step 6: Apply improvement techniques: challenging everything
- 7. Create internal controls, tools and metrics: making it real
- 8. Step 8: Test and rework: making sure it works
- 9. Step 9: Implement the change: preparing the organization
- 10. Step 10: Drive continuous improvement: embracing the new mindset
- 11. Create the executive summary: getting the recognition
- 12. Case study: sharing a real-world example