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100721s2010 nyu eng |
| 020 |
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|a 0814414788 (hbk.)
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| 020 |
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|a 9780814414781 (hbk.)
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| 090 |
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|a HD62.17
|b .P34 2010
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|a Page, Susan [
|q (Susan Ann)] ,
|e author
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|a The power of business process improvement :
|b 10 simple steps to increase effectiveness, efficiency, and adaptability
|c Susan Page
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| 260 |
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|a New York :
|b AMACOM, American Management Association ,
|c c2010
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| 300 |
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|a xii, 338 p. :
|b ill. ;
|c 24 cm.
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| 504 |
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|a Includes bibliographical references and index
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|a 1. The roadmap: learning how to navigate -- 2. Step 1: Develop the process inventory: identifying and prioritizing the process list -- 3. Step 2: Establish the foundation: avoiding scope creep -- 4. Step 3: Draw the process map: flowcharting and documenting -- 5. Step 4 - 5: Estimate time and cost and verify the process map: introducing the process and cycle time and gaining buy-in -- 6. Step 6: Apply improvement techniques: challenging everything -- 7. Create internal controls, tools and metrics: making it real -- 8. Step 8: Test and rework: making sure it works -- 9. Step 9: Implement the change: preparing the organization -- 10. Step 10: Drive continuous improvement: embracing the new mindset -- 11. Create the executive summary: getting the recognition -- 12. Case study: sharing a real-world example
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| 650 |
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|a Management
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| 650 |
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|a Organizational effectiveness
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| 650 |
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|a Workflow
|x Management
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| 999 |
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|a 1000134896
|b Book
|c OPEN SHELF (30 DAYS)
|e Gong Badak Campus
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