Reorganize for resilience putting customers at the center of your business

QR Code

Reorganize for resilience putting customers at the center of your business

Bibliographic Details
Main Author:	Gulati, Ranjay (Author)
Format:	Book
Language:	English
Published:	Boston, Mass. Harvard Business Press c2009
Subjects:	Customer relations Customer services Organizational change

Similar Items

Are your customers being served? how to boost profits by delivering exceptional customer service
by: Rowson, Pauline
Published: (2007)

How to turn customer service into customer sales
by: Katz, Bernard
Published: (1988)

Successful customer service
by: Rowson, Pauline
Published: (2010)

How to win and keep customers
by: LeBoeuf, Michael
Published: (1987)

Customers as partners building relationships that last
by: Bell, Chip R.
Published: (1996)

Kaizen strategies for customer care how to create a powerful customer-care program - and make it work
by: Wellington, Patricia
Published: (1995)

How to win customers and keep them for life
by: LeBoeuf, Michael
Published: (1987)

Effective customer care
by: Wellington, Patricia
Published: (2010)

Customer service reinvented language of the soul
by: Siti Hawa Mohd. Datin Hjh
Published: (2020)

101 activities for delivering knock your socks off service [electronic resource]
by: Thomas, Ann 1951-, et al.
Published: (2009)

Engage your clients
by: Howatt, William A.
Published: (2013)

Incredible customer
by: Freemantle, David
Published: (1993)

Measuring customer service effectiveness
by: Cook, Sarah 1955-
Published: (2004)

Harvard business review on increasing customer loyalty
Published: (2011)

Service supply chain systems a systems engineering approach
by: Choi, Tsan-Ming
Published: (2016)

Customer service skills for success
by: Lucas, Robert W.
Published: (2009)

Best practices in customer service
by: Woods, John A., et al.
Published: (1999)

Customer service renaissance lessons from the banking wars
by: Grubbs, M. Ray, et al.
Published: (1991)

Good service is good business 7 simple strategies for success
by: DeVrye, Catherine
Published: (1994)

Up your service strategies and action steps to delight your customers now!
by: Kaufman, Ron
Published: (2000)

Calming upset customers
by: Morgan, Rebecca L.
Published: (1989)

Customer relations & rapport
by: Forde, John E.
Published: (2002)

How to manage customer service
by: Katz, Bernard
Published: (1987)

Customer relationship management
by: Makkar, Urvashi, et al.
Published: (2012)

Customer relationship management a strategic imperative in the world of business
by: Brown, Stanley A. 1946-
Published: (2000)

Sistem imbalan dan pengembangan organisasi
by: Lawler, Edward E.
Published: (1983)

How to design and deliver quality service training
by: Newby, Tony
Published: (1992)

Customer relationship management concepts and tools
by: Buttle, Francis
Published: (2004)

Customer experience future trends and insights
by: Shaw, Colin 1958-, et al.
Published: (2010)

The resilient organization how adaptive cultures thrive even when strategy fails
by: Valikangas, Liisa
Published: (2010)

Successful customer relationship marketing new thinking, new strategies, new tools for getting closer to your customers
by: Foss, Bryan, et al.
Published: (2001)

Customer marketing how to improve the profitability of your customer base
by: Curry, Jay 1939-
Published: (1998)

Strategic customer care : an evolutionary approach to increasing customer value and profitability
by: Brown, Stanley A. , 1946-
Published: (1999)

A complaint is a gift : using customer feedback as a strategic tool
by: Barlow, Janelle , 1943-, et al.
Published: (1996)

Monitoring, measuring, and managing customer service
by: Goodman, Gary S.
Published: (2000)

The big book of customer service training games quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers
by: Carlaw, Peggy, et al.
Published: (1999)

Product plus how product + service = competitive advantage
by: Lovelock, Christopher H.
Published: (1994)

The inside advantage the strategy that unlocks the hidden growth in your business
by: Bloom, Robert H., et al.
Published: (2008)

5 star service : how to deliver exceptional customer service
by: Heppell, M.
Published: (2010)

Relationship marketing bringing quality, customer service, and marketing together
by: Christopher, Martin, et al.
Published: (1991)