Reorganize for resilience : putting customers at the center of your business

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Reorganize for resilience : putting customers at the center of your business

"In Reorganize for Resilience, strategy and organizational behavior expert Ranjay Gulati reveals how resilient companies prosper in both good times and bad - driving growth and increasing profitability by immersing themselves in the lives of their customers. Instead of pushing their own offerin...

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Bibliographic Details
Main Author:	Gulati, Ranjay (Author)
Format:	Book
Language:	English
Published:	Boston, Mass. : Harvard Business Press , c2009
Subjects:	Customer relations Customer services Organizational change

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