Listening to the voice of the market how to increase market share and satisfy current customers
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| Format: | Book |
| Language: | English |
| Published: |
New York
CRC Press
c2010
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| Physical Description: | xi, 193 p. ill. 25 cm |
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| ISBN: | 1420093304 (hardcover : alk. paper) 9781420093308 (hardcover : alk. paper) |