A study of performance measurement in the outsourcing decision

Bibliographic Details
Main Author: McIvor, R. (Author)
Format: Book
Language:English
Published: Oxford : CIMA Publishing , c2009
Subjects:
Table of Contents:
  • 1. Introduction
  • 2. Literature review
  • 3. Background to the development of the outsourcing framework
  • 4. Practical application of the outsourcing framework
  • 5. The outsourcing framework in action at the financial services organisation
  • 6. Evaluation of the outsourcing framework
  • 7. Conclusion and management implications