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100719s2010 mau eng |
| 020 |
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|a 0324785062
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| 020 |
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|a 9780324785067
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| 090 |
0 |
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|a HD9696.C62
|b K62 2010
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| 100 |
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|a Knapp, Donna
|e author
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| 245 |
1 |
2 |
|a A guide to service desk concepts
|c Donna Knapp
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| 250 |
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|a 3rd ed
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| 260 |
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|a Boston, Massachusetts
|b Course Technology, Cengage Learning
|c c2010
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| 300 |
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|a xix, 396 p.
|b ill.
|c 24 cm
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| 650 |
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|a Computer industry
|x Customer services
|x Management
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| 650 |
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0 |
|a Computer service industry
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| 650 |
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0 |
|a Computer technical support
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| 650 |
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0 |
|a Management information systems
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| 999 |
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|a 1000131859
|b Book
|c OPEN SHELF (30 DAYS)
|e Gong Badak Campus
|